Cyclo-CLUBTM Membership Policies and Refunds Cyclo-CLUB Monthly Membership: You will be auto-billed $19.95/mo for your monthly Cyclo-CLUB Membership unless you choose to cancel BEFORE your next billing date. Your credit card will read "Cyclo-CORE, LLC" on the billing statement. To stop billing, you MUST cancel yourself from Your Account BEFORE your renew date. Cancels for the month after the renew date will NOT be available for refunds. IMPORTANT: YOU are solely responsible for the canceling of your own membership from your account. No Cyclo-CLUB employee can do it for you. Cancels can be done here Cyclo-CLUB Annual Membership: You will be billed $99 one time per year (365 days) and then renew each year, unless you cancel prior to your renewal date. Your credit card will read "Cyclo-CORE, LLC" on the billing statement. There are no refunds for Annual Membership. Once paid, you are committed for the remainder of the annual term, evne if you choose to cancel. Your account will auto renew at the end of your year, unless you cancel before your renew date. Your annual membership is nontransferable. Cyclo-CLUB Premium Level Membership: You will be billed $399 one time per year which grants you one year club access, and ALL workout, training plan, Cyclo-FUEL, and SPIN Class Downloads for your year. Your credit card will read "Cyclo-CORE, LLC" on the billing statement. There are no refunds for Annual + Unlimited Downloads Memberships and all info you download is non-transferable as protected by copyright. Once paid, you are committed for the remainder of the annual term. Your auto-renew will only be $275 for all continuing years of membership, renewed once per year from your start date unless you choose to cancel before that time. Your annual membership is nontransferable. 30 Day Cyclo-CORE 100% PRODUCT Satisfaction Guarantee This guarantee is valid on all Training Programs offered from Cyclo-CORETM. If after 30 days of using any of our programs (CORE, ZEN, SPEED, ON THE GO) you are not 100% satisfied we will issue a full refund for the price paid minus shipping charges and administration fees. ($3.00/item). If you wish to return your program, please ship to our warehouse listed on our Contact page for details. Webgistix Corporation 2251 Constitution Ave Olean, NY 14760 Please allow 2-3 weeks for full refund. Please include your credit card number with the return for faster processing. No refunds on Any Training Plans, Cyclo-FUEL Nutrition, Cyclo-SECRETS Techniques, or Specials/Closeouts from Cyclo-CORE. 90 Day Cyclo-CORE DVD/CD Warranty Things can go wrong with DVD's and CD's from time to time. Don't worry, we got you covered. If anytime during the first three months of usage of our products you have a technical issue, we will issue you a new DVD or CD at no cost. This includes DVD's that won't play, glitch, skip or are just having serious problems. To contact customer service with a technical issue regarding getting a replacement please email customerservice@cyclo-core.com