Cyclo-CLUBTM Membership Policies Cyclo-CLUB Monthly Membership: You will be auto-billed $27.00/mo for your monthly Cyclo-CLUB Membership unless you choose to cancel BEFORE your next billing date. Each member is responsible for the status of their membership. Your credit card will read "Cyclo-CORE, LLC" on the billing statement. To stop billing, you MUST cancel yourself from Your Account BEFORE your renew date. Cancels for the month after the renew date will NOT be available for refunds. IMPORTANT: YOU are solely responsible for the canceling of your own membership from your account. No Cyclo-CLUB employee can do it for you. Cancels can be done here Cyclo-CLUB Annual Membership: You will be billed $179 one time per year (365 days) and then renew each year, unless you cancel prior to your renewal date. Your credit card will read "Cyclo-CORE, LLC" on the billing statement. Charter members are locked in with the given rate for charter from 2008-2009, with auto-renew each year unless you cancel prior to your renew date. There are no refunds for Annual Membership. Once paid, you are committed for the remainder of the annual term, evne if you choose to cancel. Your account will auto renew at the end of your year, unless you cancel before your renew date. Your annual membership is nontransferable. Cyclo-CLUB Premium Level Membership: You will be billed $399 one time per year which grants you one year club access, and ALL workout, training plan, Cyclo-FUEL, and SPIN Class Downloads for your year. Your credit card will read "Cyclo-CORE, LLC" on the billing statement. There are no refunds for Platinum/Premium level memberships and all info you download is non-transferable as protected by copyright. Once paid, you are committed for the remainder of the annual term. Your auto-renew will only be $275 for all continuing years of membership, renewed once per year from your start date unless you choose to cancel before that time. Your annual membership is nontransferable. 90 Day Cyclo-CORE DVD/CD Warranty Things can go wrong with DVD's and CD's from time to time. Don't worry, we got you covered. If anytime during the first three months of usage of our products you have a technical issue, we will issue you a new DVD or CD at no cost. This includes DVD's that won't play, glitch, skip or are just having serious problems. To contact customer service with a technical issue regarding getting a replacement please email customerservice@cyclo-core.com